Refund policy

Order Cancellation

You can cancel your order any time before it has been dispatched by contacting us at help.girivara@gmail.com. Once an order has shipped, it can no longer be cancelled, though our return policy below still applies.

Returns

Returns are accepted within 7 days of delivery for items that arrive damaged or defective. Items must be unused, in their original packaging, with all tags intact. To be eligible for a return, you must upload an unboxing video along with original photos of the product at the time of delivery; this is mandatory for us to verify and approve your claim. Because of the nature of jewellery, we are unable to accept returns or exchanges for reasons other than damage or defect, including size or colour preference, unless the product received does not match what was ordered.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, email us at help.girivara@gmail.com within 7 days of delivery with your unboxing video and original photos of the product. Once verified, we will arrange a replacement of the same or a similar product, subject to availability. Claims made without an unboxing video, or after 7 days of delivery, cannot be accepted.

Return Shipping

For approved returns due to our error, including damaged, defective, or incorrect items, we cover the cost of return shipping. If you are arranging the return shipment yourself, please contact us first at help.girivara@gmail.com so we can guide you through the process and confirm shipping arrangements. Once a return is approved, the item must be shipped back to us within 5 days of approval. Returns not shipped within this window may not be eligible for a refund or replacement.

Refunds

Once we receive and inspect the returned item, approved refunds are credited to your original payment method within 7 working days. For Cash on Delivery orders, refunds are processed via bank transfer or UPI; we will contact you to confirm your preferred method. Shipping charges are non-refundable.