Refund policy
Refunds & Cancellations
Our 7-day promise
If your order arrives damaged, defective, or as the wrong item, tell us within 7 days of delivery and we will make it right with a free replacement or a refund. Prepaid refunds go back to the original payment method. COD refunds are issued as Girivara store credit, valid for one year.
Unboxing video is required
To approve any damage, defect, or wrong-item claim, we need a clear unboxing video recorded while opening the sealed parcel. Claims without an unboxing video cannot be approved — this protects genuine buyers from fraud.
What is not covered
- Change-of-mind returns ("I didn't like it") are not accepted. Every piece is hand-checked before dispatch, and all product photos show the actual design.
- Earrings cannot be returned for hygiene reasons unless they arrived damaged or as the wrong item.
- Damage reported after 7 days from delivery.
How refunds work
- Prepaid orders: refunded to your original payment method within 5–7 business days of claim approval.
- COD orders: refunded as Girivara store credit, valid for one year on thegirivara.com.
Cancellations
You can cancel any order before it is dispatched for a full refund (prepaid orders to source, COD advance as store credit). Email help.girivara@gmail.com with your order number. Once dispatched, the 7-day promise above applies.