Privacy policy

The Girivara ("we," "us," "our") operates thegirivara.com to provide you with a curated jewellery shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Personal Information We Collect

Contact details: name, billing and shipping address, phone number, email address
Payment information: processed securely through our payment partners; we do not store full card details
Account information: username, password, order history, preferences
Transaction information: items viewed, added to cart or wishlist, purchased, returned, or exchanged
Communications: information you share when contacting customer support
Device and usage information: IP address, browser type, and how you interact with our site.

How We Use Your Information

We use your information to process and fulfil orders, manage your account, provide customer support, send order updates, prevent fraud, and, where you have opted in, send marketing communications. You can unsubscribe from marketing emails at any time.

How We Share Your Information

We share personal information with service providers who help us run our business, including Shopify (our e-commerce platform), payment processors, and shipping and logistics partners. We do not sell your personal information to third parties.

Data Retention and Security

We retain your information as long as needed to fulfil the purposes above or as required by law. No online system is completely secure, and we encourage you not to share sensitive information through unsecured channels.

Your Rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications. To exercise these rights, contact us using the details below.

Grievance Officer

In accordance with Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to address any concerns about how your personal information is handled.

Grievance Officer: The Girivara Support Team
Email: help.girivara@gmail.com
Address: Shop number 31/32, BMC Market, 2nd Bhoiwada, Charni Road, Mumbai, Maharashtra, India 400002